AR Caller

About the Role

We are seeking motivated and experienced individuals to join our team as an AR Caller. In this dynamic role, you will primarily drive our Revenue Cycle Management (RCM) by following up on denied claims, managing accounts receivable, and ensuring timely collections with US insurance companies. Additionally, you will leverage your communication skills to support business development efforts, build strong client relationships, and identify lead generation opportunities for our healthcare services.

Key Responsibilities

• Initiate outbound calls to US insurance companies to follow up on unpaid, denied, or underpaid claims
• Analyze claim denials and rejections, preparing necessary appeals, corrected claims, and documentation
• Meet daily and monthly targets for AR follow-up, collections, and account resolutions
• Identify and generate new business leads through client interactions, networking, and cross-selling healthcare services
• Pitch our comprehensive healthcare services (Medical Billing, Coding, etc.) to prospective US clients when opportunities arise
• Maintain accurate and detailed records of all collection efforts, client communications, and lead generation activities
• Collaborate cross-functionally with coding, billing, and sales teams to resolve discrepancies and ensure client satisfaction

Requirements & Qualifications

• 3-5 years of proven experience in US Medical Billing and AR calling
• Strong understanding of the end-to-end revenue cycle management (RCM) process and medical billing guidelines
• Familiarity with various insurance portals, EHR/Practice Management software, and basic CRM tools is a plus
• Ability to analyze denial reasons, take appropriate corrective actions, and resolve outstanding balances
• Self-motivated with a drive for results in both collections and healthcare-service sales/lead generation

Skills

• Excellent verbal and written communication skills in English
• Strong interpersonal skills to build and maintain relationships with key decision-makers and prospective clients
• Negotiation and persuasion for effective insurance follow-up and client interaction
• Analytical thinking and problem-solving
• Time management and ability to meet daily/monthly targets

Benefits & Perks

• Competitive base salary with performance-based incentives
• Health insurance, wellness benefits, and professional work environment
• Clear career growth path with opportunities for travel and professional networking